These are all common problems within businesses operations, in both large and small businesses, and even the slickest of companies can experience problems occasionally. The majority of the problems above are as a result of a breakdown in process and procedure.
“85% of the reasons for failure in business are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.” W Edwards Deming
This workshop is an Entry Level Continual Improvement workshop designed to be attended as a Team.
It can be attended via a virtual classroom or as a facilitated boardroom workshop.
Processes and Procedures are at the very heart of every business. However, failure or breakdown in Process is one of the most common causes of problems in a business because either they are not clearly defined, or they are not communicated throughout the business effectively.
Learn about how to clearly identify what the Processes, Procedures and Workflows within your business. Discover the difference between them, clearly understand what you should do with them, and how they can be used as an effective business operational tool.
Learn how to document the Processes and Procedures and how to build a comprehensive Business Operations Bible.
Then learn about how to effectively Error Proof the Processes and Procedures by putting robust measures in place.
There are no pre course requirements.
This is just 1 of a series of bite-sized courses aimed at helping SMEs to get more from their Business Operations, and improve standards, quality, efficiency and sustainability.